Excellent Provider
I was impressed with the way i was treated and got a call at 8 o'clock at night from the doctor checking on how i was doing
I had a bleeder last night and called Dr Gillard. He responded immediately and I ultimately had to return to the office for him to take corrective treatment 馃憤
Excellent care and communication from everyone on the team!
Office, rest room and surgery room was clean and easy to maneuver. Nice to have the snack bar available.
Will know more in 4 weeks. Again Thank you 馃槉
I was very worried and everyone put me at ease.
Very professional and on time!
Everyone was caring and professional. n
Friendly, caring, real
every aspect of the appointment went well
I felt comfortable enough to call with a question about the healing process and the doctor called me back to explain to me.
Very caring, doctor
Dr. Gillard answered my question about another concern, and took the time to treat it.
Comfortable place to go fir surgery
I also appreciated the waiting room having refreshments and a footstool I could use to relax comfortably.
I鈥檒l be back next year.
Would definitely recommend this office
Excellent
He was timesharing his attention with multiple patients. I had to wait a longer time than I had to with another doctor performing a more complex procedure of the same type.
Clean office and nice snacks
Very good
It starts with me dermatologist and stayed great through the surgery
We had interesting conversation!
I would have appreciated more explanation about my role in what I should do for after care
Was my 3rd experience... all were very 馃憤
This is my second MOHS surgery with this office/doctor. I was well cared for and the whole process was efficient. Thank you!
It was very quick. Very professional and very friendly.
Very satisfied
He was very quick and friendley. He talked you through the procedure and even called me at home.
Dr. G and staff turned a very difficult situation for me into a pleasant experience. He took such good care of me that I left feeling so much better.
Checking by phone in evening was appreciated
The doctor called me at home to see how I was doing.
I prefer your staff over others to care for my surgeries.
Excellent care!
from the initial phone call to follow-up the staff is amazing
Thanks for good care.
Everyone I came in contact with made this one of my best experiences. The refreshments, was over the top too!
Best of the best. Wouldn鈥檛 go anywhere else.
Dr Gillard and staff were great to deal with! Listened to questions and explained answers well, friendly and prompt. Comfortable and clean office / waiting area. Appreciated the follow up call to check on my condition. Thanks everyone!
Best of the best. Wouldn鈥檛 go anywhere else.
Professional, competent, thorough and kind
Efficient and thorough. Appreciated the follow up call!
Made the experience very comfortable.
Appreciated the follow up call after procedure to check on me!
All good
Very happy with service provided
My experience with Dr. Gillard and his staff was excellent in every way. I highly recommend him to anyone who requires a MOHS procedure.
Excellent experience
Doc Gillard is very professional and knowledge cares about the patient. I would have no problem referring him to anybody.
Excellent
I would highly recommend Dr. Hillard and staff!
The doctor called me at home that night to make that everything was okay
Liked it when the Doctor calls you with the results.
With any other problems in my life will be my number one spot to go to love the care
He provided clear and understandable explanations. He provided examples about surgery. He appeared to understand my concerns and offer solutions/options. He appeared patient and was not rushed.
The provider goes beyond my expectations with information and competent care.
Very efficient and friendly
He took care of the issue and followed up with me the same evening. I'd recommend going there
Dr Gillard is a great communicator and very concerned about patient comfort
Excellent care
Always exceptional
Competent and careful.
Absolutely excellent.
Really appreciate the follow up call on the evening of my procedure ! Dr. Gillard!
Very Professional, courteous and thorough.
I was very satisfied with my entire care with this provider.
I was shown how to apply medicine and wrappings to the remains of skin removed.
Highly competent and kind!
Excellent experience
All great from this DR. and crew.
The doctor was excellent in every possible way.
read previous notes, all GREAT.
Thanks again for answering all my questions regarding my recovery and future things.
Very professional office and staff. All staff try to make you as comfortable and pain free as possible even in difficult cases. Even drinks and snacks for patients available in the waiting room!
Every step of the process focused at the customer and was professionally done
I'm so glad that I live in this community.
Thankyou so much
Thank you so much
they were all great
Returning May 6
Dr Gillard is so kind and is very thorough in his removal of my cancer. I highly recommend him and his staff for any treatment of cancer like what I had.
made me confident
I do wish to thank everyone who cared for me while having the Moh procedure.
A relief
Very efficient and professional practice. Thanks to all!
I really trust the doctor's skills. The staff are knowledgeable, caring and friendly. The whole atmosphere is comforting and welcoming.
Excellent.
Top notch !
Excellent and outstanding
Dr. Gillard was very thoughtful and caring. He explained everything he was going to do during the procedure. He also explained what to look for in the future. His extra effort of calling me that evening to see if everything was okay was so nice. He reasured me that if I hqd a problem to call him.
This is not the first time I have seen Dr. Gillard and I wouldn鈥檛 go anywhere else. I think he is the best!
My highest recommendation!
This was my third experience with this doctor and everyone has gone very well.
Excellent
Dr. Gillard was very good at explaining options and describing what he was going to do during the procedure. Thus inspires confidence. And lessens anxiety.
Very good.
As a whole this is a very impressive practice, providing an atmosphere of comfort and competence
He even called me at home the evening of the surgery to check up on me. Amazing!
The Dr. was very careful to insure my comfort, knowledge and care.
great people
This dermatology practice is far superior to any other practice I've visited. Bar none!
Dr. Gillard and his staff did an exceptional job caring for me. He is an excellent surgeon and his assistants are very well qualified. I really liked the fact that he called me the night of my surgery to see how I was doing! No other physician has ever done that!!! If I need more surgery in the future, I'll definitely be returning!!!
Very caring professional who exhibits confidence and compassion.
I had to wait several months to see Dr. Gillard, but it was worth the wait. The entire office is run exceptionally well.
Outstanding!!
Dr. Gillard
I appreciated the call in the evening from Dr. Gillard and the fact that he provided both his home and cell phone numbers in case I had any issues.
Dr. was busy
He always calls the night of the procedure> Wow, that is awesome!!
In a stressful situation, the doctor and staff did their best in making me as comfortable as possible. Thank you so much.
Exceptional experience from beginning to end. All staff included.
I had been here before and was treated so very well by everyone, from the office staff to nurses and doctor.
Very professional
TOP NOTCH.
Excellent care
Makes me proud to work for Trinity Health
Excellent
Good job!!
Felt well taken care if
He did a really nice job
Dr. Gillard and his staff were excellent.
had to do a follow up a couple weeks after the surgery and results did pay off as healing was getting much better
Great team work!
Excellent staff!
Exceptional service.
Very thorough and thoughtful. Explained things in a manner that was easy to understand. Instilled confidence.
He called in the evening to see how I was doing.
Dr. Gillard is an excellent surgeon and has a wonderful staff!
Provided very detailed feedback on how the procedure was going.
I will be returning!
I would recommend Dr. Gillard . Explains every step and has great bedside manner. No complaints about his staff either.
My doctor even called me st home the night of my surgery's very few doctors do that.
I couldn't have asked for a better Dr. I felt like a person and not a number. I will definitely recommend Dr Gillard.
Dr. Gillard and staff were personable, caring, and from what I could tell, very competent.
He was amazing and made my surgery stress free. Called and checked on me after surgery. I was totally pleased with my visit
Excellent physician, explains everything he is going to do. Takes the time to call later in the day to follow-up.
This the 4th procedure I have had with Dr. Gillard, he is excellent!
The doctor greeted his receptionist when he came in ("good morning!"). Some wouldn't do that.
Dr. Gillard is a very skilled doctor who treated me with respect throughout the approximately 7-week process.
Appreciate Dr. Gillard calling me that night to check on me.
My wife and I were impressed by the caring Dr and staff purchased lunch for a mother and daughter that had been in the office 4 hours or more. Shows the caring and compassion of the Dr and staff.
They were prompt. Didn't feel rushed and answered my questions
Dr. Gillard is very professional and spends all the time needed with patients. I never felt rushed, all my questions and treatment options were discussed at length.
All over great!
Referral process was excellent, And a call in the evening from Dr. Gillard went beyond all expectations. Thank you.
Great office
Will definitely be a return patient if the need arises.
We will see how the final result is based on his cutting and stitching of the area
Great doctor
Only problem is they are scheduling 3-4 months o
Wasn't kept waiting too long.
great experience
Caring & Confident Doctor- so lucky to have Dr. Gillard
Dr. Called to check on patient that evening. Impressive.
limited availability time for scheduling return procedure
Dr Gillard called me the night of the surgery and took a call from me on the weekend about a concern. That鈥檚 the type of personal care that is rare today.
Called me later that evening to aske how I was doing.
Very professional and explained everything so that I understand the procedure.
I cannot say enough good about this practice.
From beginning to end I felt very comfortable throughout the process.
He is one of the few docters that call and follow up with their patients.
Everything went very well and Dr. Gillard called last night to see how I was doing.
Highly recommend Dr. Gillard and his staff.
He did a follow-up call that evening to see how I was doing, which I liked.
I appreciated the filliw up phone call that evening
Very satisfied
I was greatly thankful that I was treated. (Very professional)
Will highly recommend this provider.
Excellent
they were good at their job timely friendly.
Even though it was my face, and I was concerned at time in the healing process, Dr always answered my question and was kind to me.
Dr. Gillard called the evening of my surgery to see how I was doing and if I had any questions.
I could not have experienced a better outcome. Everyone was extremely helpful and polite.
Very impressed to have received a post on call the night of my procedure
It impressed me that the doctor called that evening
Knowledgeable and good communicator. Made a difficult procedure as painless as possible. The only 'complaint' is that it took months to get the appointment. However, they were able to provide an earlier date due to a cancellation!
Loved the way everything they were doing was explained to me in detail.
Cosmetically good results.
All good.
Excellent
4th time to have surgery. He is always excellent.
The medical assistant was very professional and helpful.
Outstanding Doctor
Excellent communication , Kind and grntle.
I was very pleased with everything.
He called me at home that evening to check on me, and provided his home and mobile numbers for questions
A plus
Would recommend this facility very highly.
He even called me the evening after the procedure to see how I was doing. Also provided me with his home phone # in case I need to get in touch. Two highly exceptional things in my experience--even unique.
Excellent support staff
Dr. Gillard was very thorough in every aspect of my appointment.
Top notch professional in every aspect of medical care
On time
Can't imagine going to any other group for care
I hope that additional Mohs procedures won't be necessary, but if they are, I have complete confidence in Dr. Giillard.
My go to skin cancer Dr !!
The experience with all providers at this location is positive.
Caring and compassion
Monty is awesome. I鈥檓 also grateful to Stacy who was SO helpful. The first appointment available was December 5. Since I must have seemed anxious, she asked if I would like to be on a waiting list for a cancellation and I said YES!
I have seen Dr. Gillard a number of times and will continue to see him in the future. I know I am in good hands. I trust his work and judgment on everything I have had done. I would definitely recommend him to anyone that needs MOHS surgery ! He always explains what he will be doing in a way that you understand. He also has a great staff ! Very friendly, helpful and knowledgeable.
I cannot express the thanks to Dr Gillard and his team for the work they perform with patients requiring MOHS. I know his personal and professional attention to detail is unparalleled. An incredible physician and person to care as much as he does. My confidence in the procedure and his personal work ethic provides me with the highest confidence in the procedure and outcome.
I had to call after 2 weeks to get results of a biopsy
Took 3 months to get an appt. otherwise experience was great
A better place experience than I expected.
Dr. Gillard is a very down to earth person who treats his patients with respect and professionalism. He and his staff treat you as they want to be treated.
Dr. Gillard worked to make sure my incision would not leave a scar.
I also liked that De Gillard took the time to call me the evening of my surgery to check and make sure everything was going well. That is not common these days but is reassuring that he places the emphasis on his patients and their recoveries.
If I had understood the deepness of the area worked on, I would have considered other options.
The whole office staff and Dr genuinely cared about keeping me informed and my overall experience.
All staff was great
I really appreciated that the doctor called me at 8:30 p.m. on the night of my Moh's surgery to see how I was doing. Very impressive!
Dr. Gillard knows that people will be there a long time. He provides snacks and non alcoholic drinks.
My procedure was very stressful. This team helped me thru it gently.
Keep up the great work.
it was great
Appreciated the followup call at home.
Would use his servies again
Very kind and understanding.
Very Painful
Even did a follow up call in the evening after surgery to make sure all was good
Far and away the most outstanding Doctor and staff I have ever encountered.
The people doing prep work converse with me to help me relax. Find out about pets family etc.
A very positive experience at this facility.
I've been to this pro idea several times and each appointment has gone exceptionally well.
The staff is great
The experience was good and I left feeling confident in the treatment
Considering it was surgery a pleasant experience.
As busy as Dr Gillard is, we hope he knows how much he is appreciated. To receive a phone call from him means so much.
Everything was explained well. I felt confident that I was in good hands.
I was well taken care of by the doctor and his assistant
got very good care. very caring and concerned
All of my visits with Dr. Gillard have been outstanding. He always takes the time to explain what his procedures will be. I have been treated by other dermatologic surgeons but Dr. Gillard is the BEST dermatologic surgeon by far. I totally trust him with any decision he makes for my surgeries. I would not go anywhere else for my dermatology needs.
fast service and a very pleasent Doctor and staf
Good experience
Excellent practice and customer service!
I loved the fact that they provided snacks in the waiting room.
Did not understand the extent of this surgery, didn鈥檛 understand my options. I was given medical advice from the receptionist answering the phone. Felt like they just wanted me to go away.
All staff, went out of their, to attend to any needs.
Both Dr. Gillard and his Associate listened with care and provided professional attention to detail. Thank you!
Very happy with my care.
Again I was treated quite well
Extremely pleased with Dr. Gillard. He is caring, respectful, and professional.
Dr Gillard and staff were great!
Doctor top notch
Dr. Gillard has always been very professional, thorough and caring on the 3 occasions that I鈥檝e had surgery there.
Dr Gilliard is a great surgeon and Bill is the best assistant!
Each interaction I had with the people in this clinic was highly positive and relieved my anxiety greatly.
Service was excellent
Very personal and cares about his patients. Takes the time to call personally at night and check on us.
Doctor explained everything. Great Assistant very pleasant and helpful. great experience
If I need future dermatological surgery, I will without hesitation come to Dr. Gillard again.
good doctor
No complaints everyone was wonderful thanks
Great care, answered all my questions and concerns
The best staff and skin surgeon out there!
Very helpful in explaining my condition. Easy to schedule appointments and follow up.
This is the best dermatologist practice in Ann Arbor.
Provided excellent care.
Very professional
Very much appreciated the follow up phone call on his own time to check on me. That is unheard of in health care these days. A true gem!
I love Bill who is so compassionate towards the patient!
I鈥檓 very confident in my treatment.
Doctor and staff were great! Would highly recommend.
They had coffee and donuts
I asked about a spot on my lip. She told me what it was and offered to remove right them which she did. Did not take another appointment to have it removed.
Very pleased with my results and experience
He is great! Good thing cuz I see him a lot!!
I can鈥檛 say enough how impressive the night time phone call from the doctor is.
called after hours to check on my condition. Shows concern.listens to questions.
I have seen Dr. Gillard on several occasions and will continue to see him in the future as he is one of the Dr.'s I have seen for all my skin cancers ! He is very pleasant and explains everything so I could understand it. His work is outstanding and I would and have highly recommended him to friends and family !
Very professional
Personable and professional in every respect
The wait was long but the service, once arrived, was very good
The doctor is very good at his job and explains his procedure.
This was my third MOHS surgery and I tell everyone how good he is and the care I receive.
Will definitely use him again if needed
Dr called that evening to make sure everything was okay!
Excellent professional treatment
Discharged from care but encouraged to call or return with questions or concerns.
I felt like I was well cared for.
I especially appreciate the after surgery call from Dr. Gillard.
Excellent care.
simply excellent
I felt that the doctor was very caring !
I liked the fact that he gave me three choices of treatment and then told me which one he recommended.
In addition to the quality of care (during the procedure), Dr Gillard personally called be the same evening of the procedure to see how I was doing.
Explained procedure and options for closure of wound thoroughly.
Getting a call at home is very unique and such a great experience.
Dr. Gillard and his staff are very professional and caring!
Great bedside manner.
I couldn鈥檛 be more pleased.
Consult served to reinforce my feelings that I am in competent hands.
Thank you for taking such good care of me!
All of the staff was very kind and professional. The office waiting area was very comforting.
I HATE evaluatioin and only do them to satisfy the someone that does n't have anything to do
Doctor Gillard called at night to see how I was doing, not an assistant but the Doctor
Wonderful care and thoughtfulness. Thank you for the patience and expertise.
Explained things that i truly understood.
If needed I would go back any day
He and his practice will always be my first choice.
I was very comfortable with the office staff and physician and the post op phone call.
Very efficient office, they have the procedures down to an exact science. Snacks were an additional bonus.
Very caring and speedy
He is amazing. Wonderful surgical results.
Dr. Gillard has a very good bedside manner. Makes you feel comfortable that you are in good hands. Very skilled surgeon which of course is extremely important.
Very timely and I was taken in at my appointed time.
Did MOHS surgery on face. Beautiful result. No one can tell I had surgery.
Outstanding practitioner with supportive staff.
I was very happy with the total experience.
Great Job. Now healing.
it was a very long time between asking for an appointment and having it
I suggested to print on their very complete directions for wound care -give ideas where to purchase supplies.
The waiting rooms are comfortable and quiet.
I am quite grateful for this group of Professionals and they certainly have taken very good care of me and provided such important explanations
Totally professional, supportive, knowledgeable and honors appointment times
This doctor made me feel as comfortable as I could, making me know I had made the right decision to choose him.
This MD went over and above any of my expectations
Would always want Dr Gillard for any skin cancer surgeries.
Excellent
Free professional, and demonstrated a concern for the patience, comfort and understanding of the procedure
Very well run practice & the doctor called me in the evening to check on my condition.
I was very nervous but the staff and Dr made me at ease
It was above and beyond from beginning to end. Couldn鈥檛 ask for more.
His post treatment into my chart concerning my procedure was beyond expectations. Also, he called me the night of my procedure to see how I was doing.
I very much appreciated the call from Dr. Gillard following the procedure.
Would highly recommend Dr. Gilliard
I would put my life in there hand
Would always recommend Dr. Gillard.
It was my second experience with Dr. Gilland and he is excellent!
I'm so glad I am able to get medical attention from my doctor (here)
Very good....very comfortable experience. THANK YOU
Even called in the evening to hear how I was progressing.
Well planned out and smooth running office.
I would highly recommend Dr. Gillard. I have been a patient of his a few times. He treats you with respect and makes sure you understand everything he is doing.
appreciated the personal phone call from Dr. Gillard to check on my condition
Highly recommended
Positive outcome!
Dr was excellent as well as his assistant
Couldn鈥檛 ask for a better experience.
Absolutely wonderful Dr. , and very caring person.
So far,so good.
Dr even did a follow up phone call to check on me.
Dr Gillard gave me exceptional care.
very caring doctor
Couldn't be more pleased with the whole experience!
Superior
I felt cared for during the office visit. The provider (Doctor) called me later in the evening to check on my recovery. That was a very thorough & nice touch to the entire process.
very competent
This procedure was my 3rd experience with this physician and I will return to him again if it becomes necessary in the future,
Excellent stitching
I saw a provider at another facility/hospital to determine which would be better. Dr. Gilliam and his practice were far and above the other. Friendly, patient, experienced, patient and trustworthy.
Very high quality care delivered in a respectful fashion
I would highly recommend this practice to any one in need of MOHs surgery.
Had to wait too long to get appointment..caused me anxiety, but understood that's why Dr. came so highly recommended.
Because I was leaving on a trip shortly after the surgery, and could not return to the office for followup, I had numerous questions. Dr. Gillard answered them carefully and made sure I had all the information I needed and contact information for follow up questions,
Had to wait months for an appointment date
Everyone was very professional and helpful
I thought it was extraordinary that the Doctor called me with his mobile phone to check on me the first night after my surgery & even allowed me to communicate by text & to address my concerns.
Dre. Gillard and the staff were excellent. Outstanding care, communication and service.
I would highly recommend!
vary good
Very happy w the medical procedure.
I have no complaints.
Every on that works there are very professional. From the time you walk in the door untill you leave. Dr Gillard is great. The phone call in the evening is very nice.
I appreciate the professionalism of the entire staff
Dr Gillard took the time to call me in the evening after the procedure to check on my well being. This I really appreciated.
Good follow up. Easy to get ahold of if needed. I have had 5 Mohs surgeries with Dr. G. He is beyound great!!
I did get quite anxious during the months before the procedure, but realize how busy they are.
The call from the doctor in the evening to check on you is absolutely phenomenal.
It was a pleasure to be treated by Dr. Gillard
I cannot say enough about the high level of care experienced in this practice.
Jessica was also attentive about making sure I understood the post-op procedures about which I had a number of questions.
When Dr. Gillard said he would call me back that night to check out my procedure. He did makes a huge difference.
All feedback is positive .
Excellent but 4 month wait for appointment seems excessive
If needed in the future I will definitively go to this doctor again
In and out in a reasonable time. I wanted to get in quickly because my wife and I go on Medicare in March and his staff made it happen.
Things went really well.
No complaints
Made me feel comfortable. Surgery went really well.
Dr. Gillard's office is filled with friendly and understanding staff members. The experience was so positive. Not only is everyone so nice and friendly, they have an entire spread of beverages and snacks for patients and loved ones in the waiting room. There is music playing in the examination rooms to help with nervousness and to make the experience as positive as it can be. I will definitely be recommending Dr. Gillard and staff to anyone who needs dermatologic surgery.
I would choose "Excellent" instead of "Very Good" if you offered it as an option
They work in a very specfic area of medicine. They know their business. Experts in Derm Surgery.
Everyone was very friendly and very patient while answering my questions and explaining what was happening.
A pleasant experience, if you consider situation of surgery
would definitely return to same doctor
Excellent experience
Very happy with the entire experience
I would highly recommend
good
Was impressed with the doctor calling me to see how I was and answered any question I had
Good job
Very nice. Followed up at night with a phone call
I totally recommend this practice.
Everything was perfect so I can't think of anything else to say. One thing the Dr called me at home after surgery to make sure all was good and if I had any questions!
Dr. Gillard and staff explained eveything they were doing as they were doing it. I felt very relaxed and at ease throught the procedure.
All good! Thanks
I would recommend this team to anyone needing their professional services.
Went out of there way to make sure I understood every aspect of the process
Very Organized
Thank you for the follow up phone call.
Big exit signs on the wall would help (when you walk out of one of treatment rooms)
extremely satisfied
Dr. Gillard and staff make you feel like "you're part of his family.
If needed I would go to this same office & Dr.
Explained procedure thoroughly, provided me with options, and asked me if I had any questions several times.
Outstanding skills and patient support
The doctors call later that evening
The only problem was finding the office
It was just a very good doctor visit..
Wholesome
They showed genuine concern and even called me later that evening to check on my condition.
The doctor's assistant was very good as well
Both techs were friendly and put me at ease. Doctor answered all of my questions fully.
I will recommend Dr. Gillard and utilize his expertise if needed in the future.
Monte is the Boss.
Dr. GILLARD personally called me the evening of my surgery to make sure everything was fine.
The process and after care was very good!
Dr. Gillard was very professional and an excellent doctor. His two assistants, Winfred (I think that was her name) and Kayla did a great job. They were both professional and very personable. I would highly recommend Dr. Gillard to anyone. Additionally, Dr. Gillard called me the night of my surgery and asked how I was doing. It was very considerate of him. Thank you to the staff.
Dr. Gillard was patient when explaining the procedure and throughout the process.
Too long to wait for the appointment. 5 months.
Excellent care from staff & Dr. Gillard. Appreciated his follow-up phone call the evening of my procedure.
I see them every year. So they're good!
excellent
Dr. Gillard is patient, knowledgeable and highly skilled. Moreover, he seemed to care about me. I appreciated his phone call the evening of my surgery.
Just a very trustworthy doctor from the get go
Expert health care
Excellent Dr. and staff.
Made me feel at ease explaining everything that was going to be done and asking during each step if I hsd questions or concerns
Nursing staff and front desk people were outstanding.
He is and excellent physician who cares about his patient
Dr Gillard actually called me after hours to check on my recovery.
Highly recommended
It was better than I expected. Happy with the services and outcome.
I was glad that Dr. Gillard performed the numbing process as the assistant was too new.
Dr. Contact me in the evening to check on my condition. Over and above routine care!
Dr. Gillard, by not cutting into any muscle, you enabled Dr. Sugg to reconstruct in much quicker & simpler procedure
excellent, had to wait for an appointment but worth the wait
He was great
Been seeing him for years,
Very personal
Very caring experience
I am glad that he is part of the IHA Trinity Health Family.
I will recommend the DR. to any of my friends that would need his service.
great service!
The doc continues to see me until I am satisfied with the outcome.
Care provided exceeded expectation
Dr Gillard was very humanely professional
Excellent provider. Explained step by step procedure so that I could understand
Dr. Gillard explained every action he took during the procedure. He also answered general questions.
All went exactly as it should
Prompt, Professional, Perfect
Very friendly staff!
I was very impressed with the entire process & procedure. I have nothing, but positive things to say.
*Dr. Gillard is great.
My doctor was very concerned about my condition which was surgery on my face and called me in the evening to make sure I was doing okay.
The visit went smoothly and efficiently from initial check-in to treatment to follow-up. The process was well explained. Follow-up phone call was appreciated.
Everything was very professional and informative on my care after the surgery on my leg.
It was a follow up visit for a basel cell removal which went very well and things are progressing as described.
Always a good visit
He did a great job. Explained process during surgery completely. Called to check on me that night after surgery.
Was happy with dr. visit.
Dr Gillard always provides excellent services
*Dr. Gillard's surgical work is the best! I am so grateful he is my skin surgeon. He's so professional & gifted! Office staff is the best! SO happy *Bill is back!!
My husband and I are amazed that the MD personally called to check on me that evening.
I was nervous because I waited 3 months the _____ thumb very painful & discomfort to do anything. *Dr. Gillard was gentle & kind!
Very good experience.
A+ is not a high enough ranking. He genuinely cares about me and my treatment.
Pleased that he called that evening to see how I was doing.
Every person in this practice is exceptional. They are kind and respectful. Doctor Gillard explains what he Is doing during the procedure. He Is a very kind and thoughtful Doctor.
I appreciated the doctor's call the night of the surgery to see how I was doing. Post-surgical instructions were clearly written. Overall, very pleased with my surgery.
Excellent.
Dr Gillard is a very good MOHS Surgeon
I had a choice between U of Michigan and dr gillard. It was really no contest. Dr Gillard was my immediate choice based on past experience
The experience was a good one. Everyone was considerate of my needs.
Very clear information on the care of the procedure.
When I read the visit summary, I was surprised to read that I had not had MOHS surgery before when this doctor did MOHS for me a couple of years prior. Also, mentioned no swelling when in fact I had asked about it.
Excellent
He answered my questions. He helped with some steroids gave me things I could get to help.
DR. Gillard Is one of the most professional and caring Doctors I have been a patient of. He always calls me in the evening on the day of surgery to ask how I am doing.I don't know many Doctors who will take the time from their busy schedule to do that.
Well run and efficient patient caref
I was at the office for a MOH's procedure (5th one) office is very relaxing & stocked with snacks for a long day. Everyone was very nice & supportive throughout the whole process.
Question 33 is incorrect?!
Very good
I liked Dr. Gillard but had the feeling on all visits that he was rushed and I was a number not a person. I blame this on the system, not on the doctor. This is often my experience w/IHA.
Excellent care and follow up.
Everything went smoothly.
This visit was to perform MOHS on squamous cell area. Dr. Gillard is extremely good at this.
Very good.
Excellent
Excellent - one of the best.
Very pleased with Dr. Gillard and called me to check with me after the surgery.
Prescription sent to wrong pharmacy - took 3 days to correct.
Dr. Gillard is excellent in his clinical skills, bedside manner and follow up care. He gave me his home and cell number.
Excellent surgeon. Would always recommend Dr. Guillard. He's very well thought of in the dermatology dept. Too
Dr. Gillard is compassionate and truly cares about his patients.
Great experience!
Dr. Gillard is excellent and has an excellent and caring staff!!! I don't know of another physician who would call you the evening of a procedure and make certain you were doing well or answer any questions you had about your recovery requirements. He does this on a routine basis. Great physician!
Dr Gillard and is staff are the best
1st time I saw Dr. Gillard. Very pleased with "everything"!
Dr. Gillard did a great job removing the cancer, explained everything, and told me he would call me that evening--and he did. I thought that was excellent treatment.
Really appreciated that Dr. Gillard called after the operation (in the evening) to check that I was doing fine.
Professional and informative
Great care.
Dr. Gillard is wonderful. Thank you!!
This visit was for skin cancer removal & was as well handled as could be possible.
Excellent provider.
Very good.
Excellent service
Very helpful
Dr. & staff were very nice. They were caring and compassionate. All were extremely helpful. Dr. called me at home to see how I was doing - Really appreciate that!
Very thorough, let me know what is expect, let me know post-procedure actions I should take.
As in other visits, I've noticed that the attention given by nurses, attendants, etc., is very important. In this visit, I appreciated the kindness of the nurse (first name [ . . . ]) who helped me before and after I spoke with the doctor. She made the whole experience feel more humane.
Very pleased with my whole experience with everyone involved.
He was great.
Dr Gillard is superb! Skillful, helpful, wise, attentive, extremely successful work.
I found the provider extremely effective at completing my treatment.
Excellent staff
Dr. Gillard was excellent. He explained two options available to me. After the explanation, I was much better informed. Then that evening after my procedure he called me at home to make sure all was okay and to ask if I had any other questions. Excellent bedside manner and care. I highly recommend him.
Dr. Gillard was exceptional in every way. I'm very glad I came to him for my medical need.
Great and pleasant. I was really impressed with the whole experience.
I have been to Dr Gillard many times for Moh surgery for skin cancers. I have always been well satisfied with his professionalism and skills. His office is well run and very efficient. He is one of the best Doctors I have ever gone too, a,d, I have the upmost respect for him.
Dr. Gillard and staff were both personable and professional before during and after MOHS surgery. Just a great experience.
Could have done with more reassurance at the time of procedure, but Dr did a check up call later which was very nice
Especially impressed with the efficiency of the service and of the personal attention to my well being by Dr. Gillard and his assistant
DR GILLARD IS EXCELLENT
Very good
Outstanding !
Very good.
Have never been to IHA physicians prior to *Dr. Shal and *Dr. Gillard. Am SERIOUSLY looking for new physician for PCP. Like the way office staff & physician respond to needs.
If same problem occurs again, I would return to *Dr. Gillard.
Both the doctor and the medical assistant were extremely caring and provided the surgery to correct my issue fully. In fact the doctor called me the evening after the surgery.
Was very happy
Very please with his prompt response to my skin problems.
Excellent.
Excellent ll
Excellent
I was very happy with all aspects of the visit. Dr. Gillard always calls his patients the evening after the procedure to check on them.
I felt well-cared for -- I would not hesitate to use this provider again.
The waiting room area was very comfortable, with free WiFi, food & drink refreshments, and comfy chairs.
Very efficient office
Great
Excellent .
Dr Gillard is a confident and caring surgeon and caregiver. He explains procedures to be performed thoroughly and answers any questions or concerns his patient may have, before moving forward. My first time surgical experience with Dr. Gillard couldn't have gone any better and ended with a personal call from him that evening. He also provides his personal contact information if you have any questions or concerns while recovering.
My husband was there at the same time I was having the same procedure. They took his blood pressure, but not mine. What not? The doctor said he would call that night to see how I was doing. He never called.
Very friendly always very helpful and considerate of my my needs! Great group of professionals!
He was excellent, followed up with a phone call that evening to see how I was doing.
My first contact with this provider; he quickly understood what I was explaining to him and provided other options; exudes compassion; extraordinary listener!
Excellent.
This was a special appointment for MOHS surgery. They were able to get me in a month sooner from a cancellation. I took it immediately. I understand they are very busy and cannot take people right away. I was very pleased to get the call to come in soomer.
Very professional, kind, gentle and skilled
I appreciate the doctor calling me in the evening and going over my plan
Excellent staff and doctor very satisfied
Wonderful DR Wonderful staff. A very positive experience
Impressed he called me at home to see how I was doing. Very nice
OK.
He was informed, professional, skilled and caring. He made me feel confident.
Absolutely excellent. Dr. Gillard was knowledgeable, professional and kind. His anesthetist assistant was exceptionally good. She would have been the source of most of the pain in the procedure, but her obvious skills kept the pain to a minimum. She deserves a lot of credit! These ancillary people can really make or break a surgical procedure.
I am very pleased with this provider. I received treatment from him once before about 10 years ago, and even though I moved 80 miles away, I wanted to return to Dr. Gillard for this procedure. I trust him!
My experience was very positive.
Excellent information from him; made me feel understood, appreciated, in charge of the healthy outcome
Reconstructive surgery left my nose appearance unexceptable, nose is now lopsided, on side is lower than other side.
Very good a nice place
Excellent experience. Dr. Gillard is very skilled (nice job with the stiches) and has an excellent bedside manner. All the staff were great.
Very satisfied
Overall very satisfied
Great
Always excellent.
Very good
I've had 4 Mohs surgeries performed by Dr. Gillard. He has been nothing but personable and professional every time. 4 members of my immediate family have also been in to see the doctor for the same procedure and I can confidently say they share the same feeling. His follow up call later in the evening to check the progress is a nice touch and appreciated, you don't hear about that type of care very often, if ever.
Dr Gillard is the best.I came over from Illinois where I live now tomhave him treat my skin cancer because I have complete trust in him.
Work well with my needs for appt.
The best treatment that could be given.
Again, excellent in every sense.
Very good.
Dr. Gillard is an extraordinary physician and person.
A real gentleman, talented surgeon who personally phones his patient the night after his surgery to check how your doing. His sutures rarely leave a scar.
I was very satisfied & I appreciated his call to my home that evening to see how I was doing.
Great
Very good.
Everyone at this office is always friendly and compassionate about your situation.
No complaints about the surgery. However, the "appointment details" by Dr. Gillard that were submitted to My Chart, were COMPLETELY inaccurate. He wrote that he performed several examinations which never happened. I have written him and have not received a response.
Dr. Gillard & assoc. were great. The doctor called me the first night to check on me. He was wonderful!!!
Dr. Gillard is the best physician I have ever had for any reason at any time. His knowledge and skills put him at the top. I drove a lot of miles to be under his care. Very glad I did.
Very efficient, courteous, the office was clean and spacious.
Very pleased with Dr. Gillard - Was in and out of the office in no time - Very nice & informative.
Great!
All staff here is friendly and professional.
No Issues with the service provided or results.
Well done as far as I can judge.
The whole staff was very nice and professional.
Very professional
Care & follow-up was excellent.
I was very nervous, they helped calm down and did a wonderful job.
Excellent on all phases of care.
Very caring and competent
The best. Delayed having my surgery In Florida to come here.
From beginning to end, communications and care were informative, well coordinated.
Was. Nicely surprised by all the care showed by the office staff ,assistant and doctor
Exceed expectations in all areas
Impressed.
Dr Gilliard was professional and proficient in his service.
These people are just amazing!!
Very please with the service
Very professional and informative during this consultaioin visit.
They took excellent care of me.
Excellent experience
This was a follow up for skin surgery. Everything is healing fine, and the visit was routine.
All went well with my surgery.
He is a knowledgeable, kind provider
Dr. Gillard and staff are always exceptional
Minor surgery performed to remove basil cell carcinoma. Excellent experience for what it was.
Very professional.
Informational, good listener, answered all my questions, very personal and kind. The systems he had were well done and effective! The timing was right on target! JN
Excellent.
Very good.
Everything was great as usual
Would recommend to anyone
All of the questions I came with were answered before I could ask them.
very satisfied.
