Non-Discrimination Policy

NOTICE INFORMING INDIVIDUALS ABOUT NONDISCRIMINATION, AVAILABILITY OF LANGUAGE ASSISTANCE, AUXILIARY AIDS, AND ACCESSIBILITY SERVICES

Trinity Health Michigan understands that we all have different lived experiences, needs, identities, customs, and abilities. We are committed to providing quality, accessible, equitable care and services that are responsive to the needs of the diverse communities served.

Trinity Health Michigan welcomes all individuals who come to us for care, treatment, and services. We comply with all Federal civil right laws and do not exclude anyone or treat them differently because of their age, race, color, ethnicity (including limited English proficiency and primary language), national origin, religion, culture, language, physical or mental disability, socioeconomic status (including ability to pay or participation in Medicaid, Medicare or Children’s Health Insurance Program), sex (including sex at birth or legal sex), sex characteristics (including intersex traits), pregnancy or related conditions, sex stereotypes, sexual orientation, gender identity or expression, veteran status, or any other category protected by law.

As a sponsored ministry of the Catholic Church, we provide healthcare services guided by the moral principles described in the Ethical and Religious Directives for Catholic Healthcare Services published by the U.S. Conference of Catholic Bishops.

Trinity Health Michigan provides free auxiliary aids and communication services, so that people can communicate effectively with us, such as:  

• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Free language assistance services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages.

If you need these services, contact
Language Assistance Services at 616-685-6004
Telecommunications Relay Service (TRS): 7-1-1

Trinity Health Michigan allows service animals that are trained to do work or perform tasks for the benefit of individuals with a disability.

If you need another type of reasonable modification or accessibility services, please discuss it with your provider or the Section 1557/Americans with Disabilities Act Coordinator:

IHA Medical Group / Patient Relations - 877-586-1174
Trinity Health Ann Arbor / Patient Experience - 734-712-2700
Chelsea Hospital / Patient Experience - 734-712-2700
Trinity Health Grand Haven / Patient Relations - 616-847-5569
Trinity Health Grand Rapids / Experience of Care - 616-685-5444
Trinity Health Livingston / Patient Experience - 734-712-2700
Trinity Health Livonia / Patient Experience - 734-655-2273
Trinity Health Medical Group / Patient Relations - 231-672-4997
Trinity Health Muskegon / Patient Relations - 231-672-4911
Trinity Health Oakland / Patient Experience - 248-858-3535
Trinity Health Shelby / Patient Relations - 231-672-4911

If you believe that Trinity Health Michigan has failed to provide these services or discriminated in another way, you can file a grievance with:
www.trinityhealthmichigan.org/about-us/customer-and-patient-relations
IHA Medical Group
Experience of Care
24 Frank Lloyd Wright Dr, Suite K3200
Ann Arbor, MI 48105

Trinity Health Ann Arbor
Experience of Care
5301 McAuley Dr
Ypsilanti, MI 48197
734-712-2700

Chelsea Hospital
Experience of Care
775 S Main St
Chelsea, MI 48118
734-712-2700

Trinity Health Grand Haven
Patient Relations 
1309 Sheldon Rd 
Grand Haven, MI 49417
616-847-5569

Trinity Health Grand Rapids
Experience of Care
200 Jefferson Ave SE 
Grand Rapids, MI 49503
616-685-5444

Trinity Health Livingston
Experience of Care
620 Byron Rd
Howell, MI 48843
734-712-2700

Trinity Health Livonia
Experience of Care
36475 Five Mile Rd
Livonia, MI 48154
734-655-2273

Trinity Health Medical Group
Patient Relations 
200 Jefferson Ave SE
Grand Rapids, MI 49503
231-672-4997

Trinity Health Muskegon
Patient Relations 
1500 E Sherman Blvd 
Muskegon, MI 49444
231-672-4911

Trinity Health Oakland
Experience of Care
44405 Woodward Ave
Pontiac, MI 48341
248-858-3535

Trinity Health Shelby
Patient Relations 
72 S State St
Shelby, MI 49455
231-672-4911

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

Or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
800–368–1019, 800–537–7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

This notice is available Trinity Health Michigan website: www.trinityhealthmichigan.org