Trustworthy
Dr Kaplan listens and doesn't rush
Dr. Kaplan is very knowledgeable, considerate, and he answers all of your questions in a concise manner.
I am very pleased over all
He was on time and well informed about my histiry
I said all in previous comments, but the staff was superb as always.
I was pretty amazed when Dr. Kaplan noticed small things (like a change in my pulse in my wrist when I moved my arm) that informed his diagnosis
Dr Kaplan explained weight loss options carefully
Everything was great with me.
Excellent
Excellent Doctor, timely, listens and treats you like a person.
I never feel rushed with Doctor Kaplan and always feel as though he listened to me. And is offering me the best healthcare possible.
I like him and trust him, he seems to be on the ball :)
Excellent care provided. Good listener. Good communicator.
Kind, patient and nice
Doctor Kaplan listens.
Excellent experience; Dr. Kaplan is very adept at looking at all sides of complex questions.
Dr. Kaplan is thorough and knowledgeable
Everything was excellent; he explained all sides of many rather complex questions.
I just love Doctor Kaplan. I am 67 years old and he is by far the best PCP I鈥檝e ever had.
Dr. Kaplan was very patient. He listened. His plan was exactly what I was expecting and wanting. I did not have to wait to be seen. All was good.
Despite my fear and mistrust of everything medical, Dr. Kaplan, Eve, and the rest of your staff in Ann Arbor comfort me and make a horribly fearful situation tolerable. Thank you for being there.
He gave me prompt referral to a lab that could help me understand the condition
Sometimes it is good to put not applicable in your questioners.
Referred to dermatologist
Dr kaplan always very professional and makes you feel you are in good hands
A very tight run ship!!!
Very cordial and listened intently
I drive 30 minutes despite many closer IHA providers. Dr. Kaplan is that good and the right fit for me and my neurodivergence. His team is always exceptional as well.
I never felt rushed and knew I was listened to.
My visit with my doctor is always great he鈥檚 very kind and patient he provides me great assurance and proper care. I cannot ask for better treatment. My doctor is the best.
I appreciate the second BP reading.
My provider was very informative in answering my questions, and I was very satisfied with my visit
After my initial appointment with Dr. Kaplan, I would say that he is easy to talk to and seems to listen more than I am used to with a Primary Care Physician. I tend to usually feel rushed when the doctor comes in significantly later after the medical assistant is finished, but Dr. Kaplan was on-time, arriving almost immediately after the medical assistant was finished and didn't make me feel rushed at all. He also let me know that I can reach out to him through the patient portal if I have any questions or concerns afterward. I feel like my time was respected and my concerns were worth mentioning.
I look forward to working with Dr. Kaplan as my Primary Care Physician.
This is the second time I've seen Dr. Kaplan. The first time I saw him, at the very beginning of Covid, he literally saved my life. He may have done so during this visit a well. He actually listens, does not judge, and makes excellent, easy to understand, suggestions. He's truly remarkable.
Stress free experience.
Amazing
Very professional and courtesy.
I am a caregiver for some mentally disabled patients and Kaplan is patient and supportive
Great care, fast response with my concerns
Dr. Kaplan listened intently as I explained the rather stressful last week of my life. He did a full work-up and ran through the most likely cause for my physiological issues. He was gracious enough to order a litany of blood tests to rule out chronic diseases, metabolic deficiencies, and other hidden issues. He put me at ease and I am very grateful for his time.
As stated, pleasantly surprised with the experience of seeing a new/unfamiliar provider . Felt listened to, and all needs/concerns met. Thank you !
None. It was exactly what I needed to ease my health concerns, especially as it relates to stress and anxiety.
Thank you. R
Doctor Kaplan always listens intently and takes care of all my needs and I feel very valued as a patient.
Greatly appreciated
Loved everything being ready to go when I arrived. (It was early in the day)
The visit was brief. Went quickly through the standard questionnaire and then concluded quickly. Only asked about the things I was doing wrong but didn鈥檛 ask about the positive health habits (exercising, etc.). Seeking new primary care physician but there was no personal connection outside the standard procedure. Very little personal connection.
Consistently easy to work with and very accessible.
Always willing to listen and assist in finding infromation on your issues. Plus he is on top of your issues with answers before you ask
I talked about the nurse or PA I see before my vists with doctor Kaplan I forgot her name but she is young blonde female if that dwindles the search down for you guys of who I am referring to. Even when I come in at my lowest she always manages to make me laugh for smile at some point in my care with her. She listens to what I am coming in for extremely well and I feel she is very knowledgeable of her field. Between her and Dr. kaplan I am in very good hands at every appointment.
He was great.
Very friendly staff
Dr. Kaplan and staff are excellent
Thank you! Happy Holidays to you and yours.
DR. Kaplan listens
would recomend IHA & Dr. Kaplan
Dr. Kaplan is awesome
I feel that I am a human and my issue matters.
Great!
I've been greatly pleased with Dr. Kaplan since the first visit with him.
Very happy with my doctor
Dr. Kaplan is responsive and collaborative in administering care.
Again, Dr. Kaplan pays attention to every part of my health and he finds solutions to my health issues.
I am. Pt always an easy patient and the doctor has remained committed to my care
I have and continue to recommend Dr Kaplan to my family and friends
All of your staff were positive, courteous and efficient
Felt fortunate to be able to get an appointment so quickly
I am returning to this doctor and have recommended him to another person.
I trust all the healthcare workers I'm able to see my PCP also they have an Urgent Care blood draw convenience store and so on and so on
My PCP Dr. Kaplan goes above and beyond. I am a cancer patient, and the U continues to drop the ball. Though Dr. Kaplan is not an oncologist, he referred me to the appropriate clinics, listened to my concerns, treated an infection U of M missed, and treats me as a normal person, not a cancer patient.
Very knowledgeable.
All was great the assistant Eve was great as well as Dr Kaplan!
I was satisfied with my visit.
He took time to listen to my concerns.
very good,
Always great
I trust his judgment and his perception.
Very pleased with Dr. Kaplan.
Dr. Kaplan I would recommend his service to others he really does listen to what the patients say and how they feel and gets back to us phone email as soon as possible which is awesome and always have a pleasant attitude he loves his job and takes it seriously. Awesome Dr.
Very good.
Just good guy
it's so refreshing to find a doctor that actually listens
Dr Kaplan seems to listen well and answers questions willingly
All the staff is very pleasant
Will continue to see Dr. Kaplan
Dr. Kaplan is very patient, thorough, attentive and laid-back.
Like going to IHA
I feel heard and respected by B Kaplan
The injection in my hip of steroid worked immediately and eliminated pain---now into second day!!
Dr. Kaplan always listens to me, I feel more like a partner than simply a patient.
Dr. Kaplan is always caring and takes time yo really listen
I really appreciate Doctor Kaplan and his genuine concern for my welfare. The staff is very efficient and professional.
I got the impression Thats all you get for a wellness chech. I am searching dor a change in dr.
Nothing but positive vibes and respect.
Met my expectations
My Doctor and his assistant are very caring people that do their job well! The intake ladies are very polite and helpful.
I鈥檓 grateful that Dr Kaplan remembers me and connects our conversations
Dr. Kaplan has my trust.
Gave good advice
A very good experience
Very prompt and helpful
Dr Kaplan is excellent and will be exceptional as he gains mor茅 experience. No one gets a ten in my ratings, everybody can grow. I鈥檓 extremely pleased with his appointments.
Exceptional service by whole staff. I鈥檝e made an appointment for my wife to switch her primary care to this office based on this and the urgent care visits I鈥檝e had.
I like Dr. Kaplan. He listens and is honest when he's not sure.
His assistant is a great help each time I鈥檓 there.
I really like Dr Kaplan
This provider knows me after several years and continues to be caring and orofessionak
Pleasant as always. No problems.
Dr Kaplan has been able to see me within a reasonable number of days, which really appreciate. Because of this and because I feel he listens to me, i have decided to switch to him as my primary care physician.
Life is 馃槉馃憤
Answered all my questions, gave thoughtful feedback, responded quickly through Portal
My decision was not clear before seeing Dr. Kaplan my wife and I engaged in a very useful talk and were very pleased with the outcome.
I feel that I am being treated like a person by the nurse who maybe helping Dr Kaplan, plus Dr Kaplan goes the extra mile listening and working with you to find different treatments answers
He deserves a raise. He鈥檚 amazing
Responds quickly to questions in chart
Dr. Kaplan recommended an adjustment to my BP meds which made a significant improvement in lower readings.
He never seems like he is in a hurry to leave
as always, I felt that he paid attention to my concerns and addressed them to meet those concerns.
Dr. Kaplan listens to you and asks lots of questions to get the best idea of what is happening with you.
He is looking out for you best interest!
Doctor Kaplan is always professional and a joy to have asked my primary care doctor.
Dr. Kaplan was courteous, listened to my history, and made a prescription recommendation until I can meet with the ENT group. He also submitted my referral to the ENT group for me.
Dr. Kaplan was sweet and kind.
Very happy with my provider.
that was it im most hsppy with the service
He has been my primary for a while now. I鈥檓 very satisfied with his level of caring and sometimes going that extra mile in certain situations that helped benefit me.
Dr. Ben Kaplan is a fine young physician. It took him 30 seconds to diagnose my problem.
good care
Excellent and thorough
friendly , efficient , helpful staff
I received answers to two health problems
Very good experience as usual
Great visit as usual
Very attentive and interested in my healyh care.
Friendly,supportive,professional
Keep up the great work!
馃榿
I feel well cared for when I am in this office.
Very human
A.o.k..
Dr. Kaplan projects a caring attitude
Very knowledgeable and established very good rapport with patient.
Very kind, good bedside manner, would definitely recommend him.
Reassuring and answered all of my questions.
He is compassionate and kind.
I am having a very difficult time with my health and Dr Kaplan was very sensitive to the meeting which I was able to ge the same day I asked for a meeting. I t was the end of his day...4:30 pm he must have been very tired yet he was a professional with us. I am very grateful.
Dr. Kaplan is an excellent primary care physician -- and always quick to reply to my messages.
It was all good.
IHA and Dr Kaplan have always given me excellent;ent care
Follow up calls were helpful. Answering questions I have.
Dr. Kaplan is wonderful. Always takes the time to answer questions and never makes you feel rushed.
Dr. Kaplan's warmth and sense of humor are unique.
I look forward look forward to having Dr. Benjamin Kaplan as my doctor
Dr Peppin gets a 10 in everything that says it all. So happy he is my primary doctor.
it is always a pleasure
Excellent. I feel both heard and supported. Access is the easiest among all my current doctors.
Fast and friendly and I know the doctor well now and feel safe.
I feel Dr Kaplan knows me as a patient and uses good judgement on my health issue.
So far I am pleased.
It was good
Care was good but it did feel a bit rushed.
Great job!
We liked how Dr. Kaplan gave us enough pertinent information for us to make our own decision about a certain question.
Again, Dr. Kaplan has been stellar to have as my primary. I fully trust his knowledge and believe that he takes a holistic approach to his diagnosis & care plans.
Dr. Kaplan has grown on me; over the past several years, I feel like we communicate better now, and I get a better sense of how knowledgeable and capable a physician he is.
I've actually had doctors lie to me in the past on several different occasions not from IHA but other hospital that I left due to lack of trust. This doctor Dr. Kaplan is very trustworthy I feel comfortable with him treating me and my son. Dr. Kaplan is very good doctor and I trust him.
Courtesy and thoughtful
Dr.kaplan is very young,dr but is an awsome dr.
I love being able to "talk" to the doctor through the app rather than having to make multiple follow up appointments.
I might have hit it wrong button but everything was good
I would like Dr. Kaplan to be my primary care physician.
I would apreciated very much if the Dr. is on time for my appointments
Already recommended to another person
Happy my wife is switching her care at this facility and know she will have improved care there.
The only thing I don't like about IHA is that it is difficult to get appointments less than 1 week in the future
Very good
*Dr. Kaplan is always professional and prepared. He has been a big help w/my knee issues.
Dr Kaplan was very thorough with exam.
I was very impressed with Dr. Kaplan. He listened carefully and took action immediately...
My doctor is very patient and helpful answering all my questions
Very nice, thorough visit
No problems
Everyone was quick, professional, courteous and kind. What more can I really ask for?
I enjoy these visits because I also ask advice on general health questions and Dr. Kaplan is always willing to give me feedback.
Dr. Kaplan is always great and listens to everything say. I like him as my primary care person. Offices is good to usuaully always get in when needed. Kind and courtesy.
Dr Kaplan is very efficient and always takes the time to listen to care needs as they arise. He is very caring and compassionate- I would recommend him to friends and family!
I like the pictures on the wall in the exam room. Better time, people had morals.
The clerk and reception service is poor.
Good as usual.
About what I would expect.
I put a lot of trust in Dr. Kaplan. I think we are developing a trustworthy relationship.
When I reviewed his notes in my online portal, a couple of pieces of information were documented differently from what I told the doctor.
Very helpful and pleasant.
I arrived early and was ok with waiting until my appointment time. He was able to see me earlier which I appreciated.
Polite and professional.
I always have a good experience at your office
Very attentive and efficient
Got everything I needed in a timely manner. Everyone was very kind.
Great experience
Very pleased with the visit and the doctor's response to my questions.
Dr. Byron Thompson did an amazing job. I had never seen him before and he went out of his way to her very helpful and concerned of my issues. I would definitely recommend him to family and friends!
Caring & concerned about my needs - the majority of patients today can go on line & see a summary of any medical visits. I asked *Dr. Kaplan if I could have a paper summary of the visit and he quickly honored my request.
Friendly, efficient, good listener; recognized that what I needed was quick testing and hopefully resolution rather than an extended get-to-know - you conversation.
Dr. Kaplan is a wonderful physician
The overall service in the reception is very poor.
Happy with Dr. Kaplan
Dr. Kaplan is very thorough and listens to multiple questions l have (I'm an engineer by trade) and thoughtfully responds with appropriate data and dialogue.
Very Satisfied with my whole experience
Dr. Ben Kaplan is an amazing DO
Excellent
Dr. Kaplan is the best GP I've ever had. He always goes above and beyond, which is A Lot in itself because my case is very complicated. He's never made myself or my medical advocate feel like I was just too much to deal with[....] He has always made us feel like he was listening and made us feel like he actually cared and Its because I actually believe that he does care. He's not only a phenomenal Dr. But he Is overall a wonderful person.
Very good
Excellent visit with Dr. Kaplan.
I feel much better. I was seen by cardiology dermatology as well as family medicine. I was seen promptly and received great care. Thank you!
Dr. Kaplan is the best doctor I've ever had and I've had several after living in various places. He is always on time, always knowledgeable, never pushing me out. He is simply excellent.
Pleasant, informative, caring, respond to all portal request A.S.A.P. Also, recommended services (resources) for prescriptions as well as much needed referrals to IHA specialist. 'A+' doctor!
Dr. Kaplan Has listened to me, and treated me better than any doctor has in years so far I just want them to be honest with me And treat me with respect and care that they would want for themselves or their own family. And so far he has.
I'm thinking of switching to this provider because he was great, he's closer to my home, & seems to have time to get me in right away when I need to be seen.
Love Dr. Kaplan. Very caring and explains everything he's going to do. Really happy with the care I get at IHA.
Fast, efficient. Thanks
[....] very reassuring and pleasant experience
Dr Kaplan is one of the best primary care/family medicine doctors in Ann Arbor! I wish there were more doctors like Dr. Kaplan, who spend time and listen to their patients! Dr. Kaplan is extremely thorough, friendly,and approachable! His staff and office work efficiently and provide great care!
Very pleased.. because we discussed a medications change... great results.
Dr. Kaplan did a very good job of addressing my health care need on December 17. However, he was the third different provider I've seen in three IHA visits for this health issue since Fall 2020, none of which were my PCP. It has been frustrating to have to explain the details of my condition from square one to each provider because all of them were seeing me for the first time.
Great visit.
Dr. Kaplan is a wonderful doctor. He balances listening to my questions/concerns and he provides an honest assessment about them.
Dr. Kaplan is a fantastic doctor. Wouldn't change
*Dr. Kaplan is awesome. I just moved from Texas. He is wonderful. He listens!
He talked to me like an adult, told me his reasoning on treatment - I was in agreement, and just an all round pleasant experience,
Nice
Listens to my concerns. Makes me feel like my feelings are valid. Does the necessary tests to get to the bottom of what's going on. Treats me with respect.
Thanks for all you do!
Dr. Kaplan is very good, he tried his best to make sense of what I was describing. In retrospect, I was the weak link in communicating and rethought how I described my symptoms on the way home. He was patient, and kept asking questions to help get to the bottom of the fatigue issues I was having.
Very happy with provider!
Top-notch
Excellent patient experience.
Dr. Kaplan has been wonderful since I've had him as my doctor.
Dr. Kaplan and I are learning about each other as I am a new patient of the doctor. But I like him so far as he is very attentive. Thanks.
This was an annual physical, which was pretty routine and non-eventful.
Dr Kaplan was very helpful. He asked plenty of questions and listened to my responses. He knew pretty quickly what my issue was and offered treatment options. I was particularly grateful for the manipulations he did to help eliviate the pain I was experiencing
Always make me feel at ease. Professional, but laid back.
Notes from my last visit were incorrect. I notified the provider about the mistakes. Corrections were made but nobody contacted me to explain me what happened (why the mistakes). From now on I will check all notes and comments to make sure they are accurate.
Dr. Kaplan is fantastic, very knowledgeable, astute and personable. Highly recommend.
Dr. B. Kaplan was a good listener for my wellness visit.
OK.
Dr. Kaplan was patient and listened well. He asked questions and he made me feel comfortable with the plan for addressing my concerns.
The doctor was very professional & remembered me - and also was reassuring and listened in a caring manner. His demeanor cancelled out the abruptness of the nurse tech.
Dr Kaplan was exceptional in all aspects.Thank you!
I really like Dr. Kaplan. He listens and provides solutions to my on going knee issues.
Not much to comment I think that the Dr. Has done what he needs to do for a wellness check. In my opinion is not really that much
Very pleased with his knowledge and good advise. Dr. Kaplan stepped in when my first provider had no time for me.
Clearly DID read my record. Asked many questions. BUT gave NO information on treating my condition then to prescribe Clindinmycin (e.g. nothing on wound care). Never told me I had dermatitis - Friends who'd had it recognized the frightening fast development of pain, swelling, redness, numbness, hard bump. Never told me how long I should wait to call office if symptoms didn't improve. (I was worried because it took 4-5 days to see improvement.)
I lilked Dr. Kaplan very much. I usually don't request a male doctor, but I liked him and would go to him again. He listened well and seemed interested in me and my situation.
Great bedside manner and I truly felt like every person I encountered was compassionate and patient.
Dr. Kaplan listened to my concerns and actually brought up other aspects of my health & concerns that I didn't think about bringing up. Very thorough!
Dr. Benjamin Kaplan is a doctor who listens to what I have to say fully and takes my input seriously, even the details which most health care providers don't because of how hard it is to follow [....]. So, I appreciate that and I like that he takes notes. It shows me he's taking in my concerns.
He was dismissive and although he was able to reasure me that my initial concern wasn't the issue he didn't address that fact that I said I have chest pains. I also have a car of mastitis that I mentioned and he didn't know about mastitis and had to look it up in the moment. He had a uncaring and judgmental attitude.
Was patient and listened to all my concerns
Dr. Kaplan was assigned to me whren Reza retired/left the practice. My experience with Dr. Kaplan has been very positive. He's approachable, easy to talk to, and doesn't 'over-manage' my health.
Everything was fantastic and exceeded expectations.
No issues with Doctor Kaplan. He was running a little late, but had his nurse come in and let me know and apologize.
dr Kaplan was good. but this was my first time visit getting a doctor setup. so further visits will reveal how well we connect for my health care
Dr. Kaplan is always very professional and caring. He has really helped me with my continuing knee issue.
it was my first time seeing the Doctor and it went very well
Quick, professional service
He was great, spent time, answered questions
He was very nice.
He was very nice and lessoned to me wither he could help or not.
have already recommended Dr Kaplan to friends. He seems to care and is a good listener. Answers questions clearly.
