great experience
Dr Pack was terrific. He explained & answered all my questions. He & his staff are the best.
Happy with my care in Dr. Pack's office.
Thoroughness and time he took to address problem.
Very good explaining surgery procedure.
Attentive and pleasant. A good visit.
Excellent professional.
We appreciate Dr. Pack and his expertise in his field of study. We were very impressed and will seek him out if further complications arise with any of our family members.
Very informative, patient and personable!
Please let them all know, those that interacted with me's how wonderful they all were and so many others could learn from their examples!
Always a pleasure, and I am extremely satisfied with the care he provides.
Always a productive, stress-free encounter aimed at case goals!
Overall, I was satisfied. It did seem that the after visit notes were more extensive than my appointment.
Great care.
Great office
Great doctor, great staff, great facility, great experience
Dr Pack is very knowledgeable and skilled. Also personable. Took plenty of time with appt. I was taken in on time and everything was accomplished efficiently. I feel I am in good hands for my upcoming surgery.
Clean room for my visit. Time sent very nice and answered questions very well.
Dr Pack is very easy to work with, he takes his time and does a great job explaining things, and does t make me feel silly asking questions.
I am glad I found Dr Pack!
My experience was positive ...
fFelt comfortable asking him questions.
Very professional and friendly, explains your diagnosis so that It is easy to understand. Dr. Pack did my first knee replacement 12 years ago and it was great, therefore I traveled from Grand Rapids to Livonia to have him diagnose my other knee!
This doctor has a great bedside manner explained things in a caring way that I could understand and took the time I needed I went out of there feeling better than when I went in I would highly recommend him he's very smart and kind
Very nice, listens to all concerns.
It would highly recommend him he has a great bedside manner and addressed all of my concerns and explain things in a way I could understand and he didn't seem like he was in a rush he seemed like he was genuinely caring for my well-being
I had difficulty getting a return call when scheduling one year post op visit.
Just want to add that everything is explained very thoroughly and in a way anyone can understand. May the staff all be blessed!
Everyone was great!
I will definitely come back
First time visit. Very approachable.
All good!
Email response on MyChart also excellent
Could ask questions
I left there, still in pain, and no idea what to do about it.
I like that Dr. Pack himself gives me Cortisone injections
I think all the people that saw me I had there full attention. I really thought they were listening
answered questios , took time to listen and explain choices .
I was always treated with respect which also made me feel comfortable learning about my health issues. Thank You
great sense of humor!
Dr. Pack describes my problems and what can be done about them thoroughly. He is an efficient, kind doctor.
Dr.Pack is awesome -very compassionate and caring
The other staff and doctor are amazing!
Dr.Pack and physician assistant was very nice and made me feel comfortable they explained my opinions and I was very pleased with the service I received from them with a Smile. Great eye contact, great bedside well chair side manner lol's I鈥檓 glade to have the whole team in charge of my care.
Very caring, takes the time to answer questions & explain things.
Very good overall experience.
He was thorough and honest.
Wait time needs work. Dr. Pack spent time with me and didn鈥檛 make me feel rushed. But there was a long wait until he first came in the room. Maybe schedule a little farther apart. He was wonderful!
Dr. Pack is awesome, he listens and is very warm and friendly. I would recommend him to anyone.
This was the most pleasant experience I鈥檝e had at a doctor appointment. The entire staff was Efficient, and nice. I Attribute this to the doctor in charge. Dr.pack listened to my concerns, and I would highly recommend working with him.
It was a very positive experience
Dr. Pack is the most pleasant and kind doctor I've ever had the pleasure of being treated by. He is extremely skilled at his craft and I highly recommend Dr. Pack for any future hip/knee issues you may be having.
Not one single complaint. Visit was on time and timely. All were pleasant. The doctor is one of the best I've ever found.
Keep doing what you do.
I systematically interviewed surgeons and then veted them by speaking with physical therapists. The majority of those who would answer said it was Byan Pack who they would recommend to a relative or see themselves. Dr Pack proved to be data based and a superb surgeon but also a physician in the sense that he treats the whole person with warmth and compassion. His team reflects that as well.
Nice experience!
Dr. Bryan Pack is cutting edge in orthopedic care and surgery. He鈥檚 also compassionate, intelligent, TrueType cares about his patients giving them the best care possible. He listens to our concerns, fears, gives options explaining each, NEVER has 鈥渙ne foot out the door's! He鈥檚 amazing and well worth driving 2.25 hours one way to remain his patient!
Dr. Pack is amazing, drive from the west side of the state (2.25 hour trip one way) just to stay his patient!
Everything was perfect
DR. Pack spent time going over my history .Explaining the results of my x-rays. And giving me all the necessary information to make an informed decision on my care.
Dr Pack is caring, professional, friendly and knowlegeble, I feel I am getting the best care available and would not go anywhere else.
The atmosphere was cheerful and reassuring
He listened
Friendly and professional. Took the time to ensure I understood the results from my X-Rays and MRI. Very thorough and provided clear, easy to understand explanations and next steps.
I couldn鈥檛 be happier with the results, how I was treated and my overall experience.
Excellent experience
I would recommend Dr Pack to everyone!
Dr. Pack is AWESOME!
Compassionate, professional care!
Dr Pack explained what he was looking for on x-rays plus physical exam that led to his conclusion.
While I was very unhappy about having to delay surgery, I appreciate Dr. Packs concern about my surgery, and feel confident that he will on go forward when he believes the outcome will be positive and free of complications.
always treated with kindness , respect , a smile and that I am a person not just patient number
From the moment I walked off the elevator, the staff made me feel very comfortable and welcome, even though I was extremely nervous. Dr. Pack was very understanding with the pain and discomfort I have been in. I also won the 鈥渨orst joint of the day's Lol
Thank you for your time, expertise, and reassurance. Your findings were a surprise, but the explanation made perfect sense. That's why YOU are the doctor! The exercises provided helped me help myself. Thank you!
I will be booking my surgery date ASAP.
Thank You very much.
So glad I found him
Dr. Pack was extremely personable and attentive. He displayed his deep knowledge in the way he explained the situation and treatment alternatives. Great encounter.
Listens, spends the necessary time to evaluate and provide feedback- not a quick in and out. Excellent at interacting with a patient.
He explained very thing and answered all of my wuestions
Very satisfied how quickly test results were e-mail to me
Wonderful dr.
Great
Dr. Pack is a very compassionate person.
Thank you, Dr. Pack for easing my mind about a potential hip replacement operation. You have no idea how much I appreciated you spending all the time you did explaining everything to me!
They are a model office, other offices should learn from them.
Great Dr. and staff
I am hard of hearing. And everyone worked with me so that I was able to hear and understand the things they were talking about
Keep up the great work.
Thank you very much!
great service
Outstanding care!!
Was very impressed with his knowledge and how he explained everything.
...the doctor and his assistant were awesome.
DR. Pack is the BEST!!!
excellent
He was good, turned out to be wrong specialty doctor
Dr Pack has always explained things in a way easy for me to understand. I have complete faith in him.
Excellent!
Dr Pack very good about explaining my options.
I referred my brother to dr pack for his hip replacement based on the level of care he had for me and my knee replacement
The team there is very professional
Office treats you with respect.
Dr. Peck takes time to explain thongs fully and answer questions.
He said I have osteoarthritis, I knew that. I have extreme muscle pain outside and around my knee, when I tried to explain that, he just said "I'm not gonna argue with you" and that was it.
Always a pleasant experience with Dr. Pack
We felt the surgeon was very explicate and thorough concerning the surgery but not particularly interested in what鈥檚 next or the mental abilities of the patient.
Dr. Pack is a Genius
Great staff
I would recommend Dr. Pack and his staff with no hesitations. My experience has been so positive!
Dr Pack always has a positive attitude and makes you feel comfortable.
I鈥檓 so very thankful that Dr. Klink, my PCP, recommended Dr. Pack to me for my joint issues and replacements. Replacing my right hip and left knee replacements has improved my life.
Everyone was very good
Hhe is a great Dr like him alot
He鈥檚 an excellent surgeon.
Dr. Pack is phenomenal
i WOULD RECOMEND THEM TO OTHER FRIENDS WHO WOULD NEED THIS TYPE OF CARE.
I would recommend this practice to anyone needing orthopedic care.
Dr Pack is very courteous, conscientious and a pleasure to work with.
I feel lucky to have a doctor like Dr. Pack.
Dr Pack stayed clearly my problem. Understanding good. Kind surgeon. I trusted him.
I highly recommend him
only positive
Thank you
I can鈥檛 praise him enough- highly recommended him and 2 friends and one of their family members have been treated by Dr Pack and all have had excellent care
always a great experience
I would recommend this office to friends and family.
Everyone was great!
Dr Pack was the second doctor I have seen for my problem; he took the time to explain and show me pictures of what was going on with me.
Made sure I fully understood my condition and what to expect over time.
I would highly recommend Dr Pack to anyone that needs the surgery.
It was very good, I was very happy with the Dr. The wait in the exam room was a little too long.
Always felt welcomed.
Loved Dr. Pack
Very good!!
It is worth my 3 hour drive to use this practice. Dr. Packs X-ray technician Andrew is excellent. He explains everything he鈥檚 doing
I can't say enough good things. Very pleased with the outcome of my surgeries.
Very satisfying experience.
Drove a long way to see him.
Listened intensely what I was saying and asking
Very positive
Great experience with all the staff. I thought the doctor was excellent!
Thank you for excellent service.
It makes you not want to seek out a doctors help. Waiting over an hour is definitely not ideal. Especially when they barely met with you for 5 minutes and nothing was done.
The Dr was knowledgable, kind, listened and had a great "bed-side" manner.
He is amazing!
If/when times comes for hip replacement, I'm very confident in his skills/abilities.
This practice is the one of the best. Very couu
Dr. Pack really listened & answered & explained all.
Dr. Pack truly cares about his patience. He is professional, patient and very detailed. Truly an amazing physician.
I will be sure to tell everyone how great they are.
He gave me copies of my x-rays and explained them clearly.
The entire experience was much better than I expected!
Dr. Bryan Pack is everything that a doctor/orthopedic surgeon should be. I feel completely prepared and comfortable about having my second joint replacement surgery with Dr. Pack.
All good
I live in Grand Rapids and I am willing to drive for two hours oneway to get the caring services from Dr. Pack and his staff.
highly recommend and other providers I spoke with recommended Dr. Pack as well
Excelente
Everything was great
I feel that I am in such good hands with Dr. Pack. He is an exceptional doctor in every way.
馃槉
Spent 25 mintes waiting for Dr. to come in after having xrays
Great
All was very good. Thanks to All.
Very caring and efficient. May time is important and they respected that
helpful
Great experience. I trust Dr Pack and his staff after the first visit.
Good communication, empathetic, timely responses
Again, very knowledgeable and very pleasant. Wonderful experience. God bless.
Highly recommend Dr. Pack for his orthopedic expertise.
Great.
I would certainly recommend this practice to others.
I鈥檓 willing to drive three hours to work with this office. I feel that speaks for itself
Dr. Pack is an excellent physician in every way.
All good
馃槉
Dr. Pack was trustworthy and respectful of my decision re:surgery to wait and move forward at a later date. I would choose him every time for any friends or family requiring hip or knee operations.
I will definitely recommend Dr Pack to my family and friends.
Dr. Pack was very approachable and understanding given my problems. I have already referred a friend.
Really appreciate the thoughtful, detail oriented care as well as the time spent explaining my procedure and helping me feel comfortable
Dr was very empathetic and kind. Understood my issues and explained everything thoroughly.
I think Dr Pack is fantastic!
Great guy
The only complaint is that I had to wait a pretty long time to see the Dr. I have not had to wait at other appointments here, so I was a bit surprised.
I would definitely recommend DR pack to all my friends.
I am very pleased with my knee replacement
support staff also good
He was thorough.
Dr. Pack performed a TKR on my left knee three years ago I鈥檝e had excellent outcomes from the surgery and the knee replacement! Dr. Pack has an excellent professional demeanor and his skills are peerless.
Dr Pack and his associates have been life changing for me and are so appreciated!
very professional office staff.
The best medical provider I have had in my life!!
Everything was explained to me in a way that i understood.
I have already recommended Dr Pack to friends.
Dr. Pack's understanding & expertise as an experienced orthopedic surgeon was very important to me as the surgery that I had required not just a capable doctor but a doctor who cares and takes pride in his work. I am so grateful to have him as my doc.
It was a good experience.
Excellent service.
Would certainly recommend though how long it took to have the appt was longer than I anticipated. Well worth the wait.
He is wonderful!!
Would give highest recommendation
Appreciate being seen last minute to address my concern
I love *Dr. Pack!
This was my first visit *Dr. Bryan Pack and I was very impressed with all aspects of this visit.
Dr. Bryan is without question, the BEST physician/surgeon I have ever dealt with. He never rushed & was very informative about my questions & needs.
Professional, kind and explained everything to me.
I have been to a different Orthopedic surgeon with IHA and this one was much better. I felt he had a much better handle on what the issue is as well as next steps.
Excellent visit
Was not able to make a second visit in quicker time, had to use Google to understand the change in my condition.
Professional and friendly. Listened to my concerns regarding treatment plan.
Dr Pack is the best!
*Dr. Pack provided a clear explanation of my knee pain and a cautious plan to move forward. He listened to all of my questions and was very personable.
Very professional. Excellent visit.
Dr Pack was informative & helpful
I've been to this location to see another doctor. The front desk staff, nurses, x-ray tech and doctors have always been very pleasant.
Very pleased w the 1st time experience!
Dr. Pack was very interested with all my concerns and answered all my questions.
Everyone respected me as a patient, *Andrew was wonderful about explaining things as was *Angela the scheduler *Angela followed up with me and will to see if I had add'l questions.
Kind, compassionate, patient, easy to talk to and understand.
Very informative, thorough and friendly.
One word...Great
Dr. Pack and Andrew were very understanding of my needs and concerns. I was concerned about a test and Dr. Pack called me direct with the results.That really impress me for him to take the time on his Busy schedule. It really put me at ease.
Very pleased with the amount of time he spent with me. He listened to my concerns and answered all my questions.
I understand there are situations that arise and the wait time is longer. No one whike I was waiting mentioned anything about the 2 hour wait until I was called back to the examination room.
Everyone was very helpful & kind - the doctor was amazing - very pleased!
I was shocked that this surgeon was so friendly. He took the time to make sure I understood every step of the procedure and was aware of the recovery time. He had a great sense of humor and I would tell anyone that the staff and doctors worked very well together to make my experience great.
Dr Park was wonderful and answered all my questions and concerns. I found myself immediately comfortable with him. He spend as much time as I needed to talk about my issue.
Dr Pack is the most kind and compassionate man. I know I will trust him with my knee replacement when I have it done.
Very nice, very professional, very thorough.
Dr Pack and his staff are wonderful, very personable, friendly.
Dr. Pack is one of my favorite providers ever because he has a great sense of humor, excellent bedside manner, and absolutely shows that he cares. As well he takes his time explaining things. I never feel that he's rushed. I trust him implicitly
Andrew was especially great. He brought up the voicemail he'd left for me a few days prior, checked on me while I was waiting and gave me great information. Very professional and thoughtful-a great combination. I 'fired' my ortho surgeon from another provider, and asked IHA to connect me with a clinic and doctor who would be a good partner in managing my care. I could not have found a better team that Dr. Pack and everyone there!
*Dr. Pack has a great personality and made me understand everything.
Dr Pack has an excellent attitude. He is kind, attentive, well informed and a good listener.
Dr. Pack and his team were wonderful! This was my first visit and I was treated very well, my questions were answered in detail and I was very impressed with Dr. Pack. He is very kind and does what is best for the patient. He will be my primary ortho doc!!!
Very satisfied
Great dr. - Already referred family to him & they are very happy with him & results.
I was really satisfied with the reception
He wonderful doctor tell what going on my knee I do appreciate that
Very good I was impressed with Dr. pack
Excellent.
Doctor pack was concerned .informed .and very understanding
Very friendly knowledgeable and very concerned about my issue
Excellent, very professional.
Dr. Pack was easy to talk with and explained clearly.
It was a well formed appointment
Dr. Pack was so kind and comforting.
I would come back to him if I needed it. He was great!
Dr. Pack is the bomb! He's so knowledgeable & upbeat that we've really grown to trust him.
Very good
Very good overall! Thank you.
Very good experience - thank you!
From the appointment date change due to the snow, through the office staff, to the one who removed my staples, took my x-rays, & seeing the doctor everything was very professional & went smoothly & was done with compassion & care. THANK YOU.
Best visit to an orthopedic visit ever.
Dr Pack was very friendly, concerned about me and knowledgeable.
Showed concern - did not rush through the visit. Explained things well.
Dr. Pack is outstanding as is his staff.
Dr Pack is the BEST
Excellent
This was my first visit with Dr. Pack and it was a very pleasant visit. He was understanding, showed concern and attentively listened to my concerns. I would definitely recommend Dr. Pack to family and friends.
Dr Pack listens with focused interest to your concerns. He is through in his exam and explanation! He even went through it twice with my questions. I like how he brings copies of the X-rays in the room to discuss and let's you take them with you. He encourages you to call the office anytime there are questions or concerns with each visit. I called post op with question and he called ma back personally. I feel like he has known me for years and cares about me. My husband also was very impressed with his bedside manner after my surgery in the waiting room. He comments on how it felt personal, warm, and caring. He liked how he got down to his level saying it felt like he cared.
Dr. Pack is just wonderful. He checked my knee & mobility. Checked the stitch removal, and has the best personality. He is just so warm & answers & explains everything.
Always very pleasant and concerned on any of issues.
The doctor was pleasant and professional.
Excellent visit showed concern explain all areas of concern
Dr Pack is very thorough in his examinations, questions and discussions. He is very approachable and interested in caring for your health issue. The medical assistant and imaging staff are always caring and thorough.
For a first time visit, I thought my visit went well. My questions were answered.
Dr. Pack was very personable and professional. He took time to explain the issue with my knee and the options that are available for treatment. He is very knowledgeable and update on current research. I was impressed with Dr. Pack and have recommended him to a friend.
Dr Pack was interested with the condition of my health. He was patient and compassionate.
Dr. Pack was great!!
Dr. Pack & the clinical team were excellent. First visit. Mom has dementia, so some of the interactions were confusing w/o awareness of her mental state.
Dr. Pack did an outstanding job with his analysis and was quite knowledgeable in his assessment of my knee.
Very pleased with my dr. and his staff.
Excellent
Dr. Pack was recommended to us by a relative. He's awesome and very understanding, concerned doctor. Very professional!
Dr. Pack is consistently professional and extremely thorough at every visit. I have all the confidence in his knowledge & skills as my surgeon.
Doctor Pack is excellent
Good
Excellent interaction with Dr. Pack
Dr B. Pack is awesome. He has the best bedside manor of any dr I've seen. He listens, explains to his patient so they can understand, takes the time with you and you don't feel rushed. He did a total hip replacement on my left hip and will be doing the right too. I highly recommend Dr. B. Pack.
Dr. Pack and his staff are very professional and helpful. He was my husband's surgeon this year for 2 TKR and we were very pleased with him. He has provided me with helpful advice regarding my health issues.
The care and concern for me was excellent!
This was my 1st visit with Dr Pack. So I read reviews before I came to my appt. Each review said good things about how well he listened attentively, and was very patient. Well my experience exceeded the things I read. This was the best Dr's visit I've had in a long time. I had many questions and he patiently answered each one. He even answered a question that I didn't thing was within his field of expertise!just on this 1st visit if I had to have surgery I would be very confident in his ability to take care of me!
I felt confident about my surgery and my experience. Thank-you.
I was very pleased with my visit and our plan for con't. care.
I was very impressed with Dr. Pack. He is very knowledgeable and listens well.
Very thorough. Took the time to listen & explain questions.
Excellent
Nice new offices and staff is always very professional, knowledgeable, and friendly
Very great visit.
Very pleased. Dr. Pack is an experienced and excellent clinician
Very informative and helpful.
Very well
Dr. Pack was very personable and seemed genuinely interested in me and my health concern.He provided me with information and explanations that helped me understand my issue.
I felt that I was given enough time for the evaluation, options were discussed. Pre-reg. screening was done over the phone to save time. Appreciate Dr. Pack taking his time to get to know me.
We reccomenend dr pack very highly.
I really like Dr. Pack and those in his office with whom I interacted were just fine.
First time meeting Dr. Pack pleasant, understanding, pulled no punches.
I was very pleased with the care I received from Dr Pack. He was just wonderful. Great bedside manner. And very caring.
Excellent
Wonderful, informative doctor. Excellent services.
Fine dr. very nice & explicit.
Excellent.
I was very satisfied with Dr. Pack he has a great bedside manner.
Great experience.
Dr. Pack is very thorough, explained things very clearly, and took the time to go through options for how to proceed.
GREAT! Everyone scheduler, reseptionist, x-ray tech, NA, and Doctor Pack were wonderful!
Provider is excellent and took the time to answer all my questions and begin to come up with a plan for treatment.
Dr Pack's professionalism is excellent.The only provider I can say to trust and rely on. Hopefully he won't change.
Dr Pack was very thorough in our discussions, especially In explaining x-ray findings, diagnosis, and treatment plan. He was friendly, easy to talk with and very professional. I appreciated the time he took to address my every concern. I was looking for an ortho that did not jump to surgery. While surgery may not be avoidable in the future, I do believe 'we' will try to explore every option.
Poleaxed
Excellent.
Caring physician - I never felt rushed. He explained thoroughly. Very friendly - put me at ease very likeable. I feel I can and will trust Dr. Pack with a future knee replacement.
First class all the way
Waited45 minutes for the doctor
Dr. Pack was great.
All were courteous and caring.
Dr. Pack is very kind and very thorough. He asks a lot of questions and listens very well. He put together a course of action and asked if I was comfortable with it.
Dr. Pack is A phenomenal surgeon! I am so glad that I had the opportunity to meet him and have him correct and revise my right hip.
My first visit and I was very pleased with all that transpired.
Excellent. [ . . . ]
Doctor was great........ But I think there is some room for improvement on the part of the X ray personnel.
For the first visit with him I thought he was very professional and knowable. I am pleased with this visit and will be back.
Dr. Pack & his office were great - they are respectful, helpful, and attentive. I really like having Dr. Pack as a surgeon - he listens & collaborates.
Dr. Pack was excellent with his people skills as well as his knowledge. He was very thorough in explaining my x-rays and diagnosing my knee problems.
Excellent
Dr. Pack was very understanding, patient, and caring for my needs.
very good care was given to me!
My first time seeing Dr. Pack and I would highly recommend him to someone else.
This was a first office visit so many of the questions were not necessarily applicable.
I was very impressed with Dr Pack. he is very professional and explained in detail everything about my knee replacement.
Very knowledgeable concerning my knee replacement.
Very happy with Dr packs concern and care
This was our first time seeing Dr. Pack. He was amazing! Excellent bedside manner, very engaging personality, and super respectful. Thoroughly took the time needed to explain my issues and concerns. The PA or Nurse - Andrew was also outstanding! Such a great personality and so very thorough! Such a beautiful physicality, amazing staff from front to back. We own a Coaching, Consulting, and Training organization and interact often with broken teams and companies. Our expectations for service experience are high and too often in Dr. officies we are left disappointed. Not this time. THey exceeded our expectations!
Great experience. He was very professional and pleasant to speak with.
Excellent - could not be happier!
Dr Pack is friendly, educational and caring.
